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Certified Interpersonal Skills Specialist (CISS- Corporate)
Mastering Interpersonal Skills for Professional and Personal SuccessIn the corporate world, technical skills may get the job done — but it’s interpersonal skills that build high-performing teams, drive collaboration, and sustain long-term business success.
This results-oriented training program is designed to help professionals at all levels develop the emotional intelligence, communication acumen, and relational effectiveness necessary to thrive in today’s dynamic work environments.
Through a structured 20-hour curriculum, participants will learn how to communicate with clarity, build trust across teams, resolve conflicts diplomatically, and lead with empathy and assertiveness. The training blends practical strategies with real-world simulations to ensure immediate workplace application.
Why This Program Matters to Your Organization
- Improve internal communication and reduce friction
- Boost collaboration across functions and departments
- Enhance customer and stakeholder relationships
- Strengthen leadership pipelines with emotionally intelligent leaders
- Cultivate a culture of respect, feedback, and psychological safety
KEY BENEFITS
- Self-awareness & interpersonal style assessment
- Active listening and decoding non-verbal cues
- Assertive yet respectful communication techniques
- Conflict resolution frameworks and feedback strategies
- Team dynamics, collaboration, and decision-making
- Simulated workplace scenarios for real-time skill practice
Mid-level professionals, team leaders, support staff, project managers, and emerging leaders seeking to enhance workplace effectiveness and people management skills.
Invest in the human side of performance.
Empower your teams to communicate, collaborate, and lead with confidence.
Course Objectives:
By the end of the course, participants will be able to:
Communicate clearly and confidently in various settings
Build positive relationships through active listening and empathy
Manage conflicts constructively and professionally
Demonstrate assertiveness without aggression
Work effectively in teams and collaborative environments
Module 1: Foundations of Interpersonal Skills (4 hours)
Importance of interpersonal skills in life and work
Understanding your interpersonal style (self-assessment)
Emotional intelligence and self-awareness
Principles of effective human interaction
Activity: Self-assessment and reflection journal
Module 2: Effective Communication (4 hours)
Verbal and non-verbal communication
Tone, posture, gestures, and eye contact
Active listening and giving full attention
Barriers to communication and how to overcome them
Group Activity: Listening pairs & decoding body language
Module 3: Relationship Building & Empathy (4 hours)
Empathy vs. sympathy
Building rapport in professional and social settings
Respect, trust, and boundaries
Influencing and persuading others ethically
Role-play: Handling difficult conversations
Module 4: Assertiveness and Conflict Resolution (4 hours)
Understanding conflict: types and causes
Passive, aggressive, passive-aggressive vs. assertive styles
Assertive communication techniques (DESC, I-messages)
Handling criticism and delivering feedback
Activity: Conflict scenario simulation & debrief
Module 5: Team Dynamics and Collaboration (4 hours)
Roles in a team: coordinator, listener, thinker, doer
Working with diverse personalities
Giving and receiving constructive feedback
Consensus building and decision-making
Group Exercise: Collaborative challenge/project
Training Methodology:
Role-plays and real-life scenarios
Group discussions and peer feedback
Reflective journaling
Video-based analysis
Practice with simulated workplace situations
Assessment & Completion:
Participation in role-plays and discussions
Submission of a short interpersonal improvement plan
Certificate upon completion
Customization Option:
This course can be customized to suit specific industry needs, such as healthcare, education, hospitality, sales, corporate, or service-based environments. Content, case studies, and role-plays will be tailored accordingly.
CERTIFICATION
The course is certified by the American Council on Management and Information Technology (ACMIT), USA.
DURATION
Total Duration: 20 Hours
Additional Details
Total Duration: 20 Hours | Mode: Online or On-site
Payment We Accept
