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Certified Interpersonal Skills Specialist (CISS - Individual)
Mastering Interpersonal Skills for Professional and Personal SuccessIn today’s fast-paced and interconnected world, interpersonal skills are not just a “nice-to-have” — they are a critical differentiator in personal effectiveness, leadership, and career advancement. Whether you're leading a team, working across departments, managing clients, or building relationships in your personal life, how you communicate, collaborate, and connect with others defines your success.
This dynamic and interactive 20-hour program is designed to empower individuals with the essential tools to build strong relationships, communicate with clarity and empathy, manage conflict constructively, and collaborate effectively in diverse team environments. Drawing from real-world workplace challenges and proven psychological principles, this course bridges the gap between theory and practical application.
Participants will engage in self-assessments, role plays, group activities, and reflective exercises to develop deeper awareness and mastery of their interpersonal style. Whether you're a mid-level professional, support staff, student, or an aspiring manager, this program will help you unlock your personal and professional potential.
KEY BENEFITS
- Improve communication across all professional and social interactions
- Strengthen emotional intelligence and self-awareness
- Build trust, rapport, and mutual respect in every relationship
- Navigate workplace conflict with confidence and assertiveness
- Contribute more effectively to team success and collaboration
Let interpersonal excellence be your edge.
Course Objectives:
By the end of the course, participants will be able to:
Communicate clearly and confidently in various settings
Build positive relationships through active listening and empathy
Manage conflicts constructively and professionally
Demonstrate assertiveness without aggression
Work effectively in teams and collaborative environments
Module 1: Foundations of Interpersonal Skills (4 hours)
Importance of interpersonal skills in life and work
Understanding your interpersonal style (self-assessment)
Emotional intelligence and self-awareness
Principles of effective human interaction
Activity: Self-assessment and reflection journal
Module 2: Effective Communication (4 hours)
Verbal and non-verbal communication
Tone, posture, gestures, and eye contact
Active listening and giving full attention
Barriers to communication and how to overcome them
Group Activity: Listening pairs & decoding body language
Module 3: Relationship Building & Empathy (4 hours)
Empathy vs. sympathy
Building rapport in professional and social settings
Respect, trust, and boundaries
Influencing and persuading others ethically
Role-play: Handling difficult conversations
Module 4: Assertiveness and Conflict Resolution (4 hours)
Understanding conflict: types and causes
Passive, aggressive, passive-aggressive vs. assertive styles
Assertive communication techniques (DESC, I-messages)
Handling criticism and delivering feedback
Activity: Conflict scenario simulation & debrief
Module 5: Team Dynamics and Collaboration (4 hours)
Roles in a team: coordinator, listener, thinker, doer
Working with diverse personalities
Giving and receiving constructive feedback
Consensus building and decision-making
Group Exercise: Collaborative challenge/project
CERTIFICATION
The course is certified by the American Council on Management and Information Technology (ACMIT), USA.
DURATION
Total Duration: 20 Hours
Additional Details
Duration: 20 Hours Mode: Online | Onsite | Evening and Weekend Batches
Payment We Accept
